The Greeter and Usher Handbook - Revised Edition
Creating a Ministry of Welcome
Published August 2024
The Greeter and Usher Handbook provides a guide to the responsibilities of those who are generally the first faces visitors encounter in church: the usher and the greeter. Intended for training use by church staff or volunteers, the text covers responsibilities related to all aspects of creating a welcoming atmosphere for visitors and new members.
This Revised Edition includes updated position descriptions and best practices reflecting a greater use of online resources and an emphasis on the greeter’s and usher’s role in safety and security.
About the Author
Yvonne Gentile
Yvonne Gentile is the Guest Experience and ShareChurch Lead Director at The United Methodist Church of the Resurrection. Before joining church staff in 2011, Yvonne worked in an executive leadership capacity in retail, where she discovered the power of radical hospitality. She has been part of Resurrection since 1996 and served in numerous volunteer roles at Resurrection until 2011, when she joined the staff team, including leading the Spiritual Gifts Team, the Leadership Development team, and serving on the Committee on Nominations. She has led workshops and teaching events nationally on spiritual gifts, leadership development, building exceptional teams, volunteer management best practices, and radical hospitality. She is co-author of several books, including Serving from the Heart, Leadership from the Heart, and Leadership Essentials.